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Terms & Conditions
Your Use of the Site

By using this website you agree to accept responsibility for all activities that occur under your account and you agree to keep your account and password secure.  If you have any reason to believe that your password has become known to anyone else then you should inform us immediately.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you. Although we do our best to ensure that this website (and your account) is accessible at all times there are occasions when the site may not be available.


We want you to be happy with your purchase. We are happy to replace items that have been damaged in transit to you providing that the products are unopened and unused and the return is made within 30 days of purchasing. Please contact for further details.

Under the United Kingdom's Distance Selling Regulations you have the right to cancel the contract for the purchase of any of items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to purchases of CDs as they are returned to us (at your expense) in their original condition (unopened and unused). Orders for downloadable software can also be cancelled during this period AS LONG AS the software has not already been downloaded.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.


Primary Extra shall not be liable for any of the following losses or damage (whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of and its resources regardless of the form of action.

Although care is taken to check resources before they are added to the site, Primary Extra cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this web site. Primary Extra does not warrant that functions available on this web site will be uninterrupted or error free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

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